You've spent time building rapport with your prospect and you've uncovered their hot buttons. Now you have to figure out how your product/service can connect with those hot buttons and offering solution to them. If you're not selling solutions in today's challenging economy, you'll never hit that hole-in-one.
Studies show that buyers at all levels spend less time with sales reps, so do some homework to stand out in the crowd. Some ideas to differentiate yourself:
- Understand what you're selling. Invest time in identifying how to connect it with a variety of customer needs and update your knowledge constantly!
- Believe passionately in what you're selling! Passion naturally makes a customer want to be involved with you. If you're bored, they will be too.
- Don't be afraid to get creative in offering a package tailor-made to their needs. Push those hot buttons!
- Speak their language. Relate your product or service in terms of their interests - not your own perspective.
- Educate the customer about your value continually. What do you offer that's unique?
- Review your work from the prospect perspective after every single call. What do you need to improve upon? Follow-up on?
Through focusing on solutions that hit your customer's hot buttons, you'll really find a win-win by helping the customer and increasing your long-term sales. Just as it takes discipline and practice to nail a hole-in-one in golf, you will need to continually work at offering a solution to hit that same level in sales.
"Selling Solutions" is a sales process recommended by professional speaker and consultant, Michele Payn-Knoper. This series will be continued in upcoming issues or you can go to www.mpk.info to learn more. Receive her free monthly "Connections" e-newsletter filled with lively commentary on championing agriculture and sales advice by e-mailing newsletter@mpk.info.